Frequently Asked Questions

Frequently Asked Questions

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure. For your protection we do not save your credit card details on our system.

We currently ship to the following countries:

United States, United Kingdom, Canada, Australia, Austria, Italy, Germany, Sweden, Denmark, Netherlands, Belgium, Luxembourg, France, Spain, Portugal, Greece.

Standard shipping times can vary from 2-4 weeks depending on the destination country as all of our packages ship separately from our international vendors. Please be patient your package is on the way.

Click on My Account at the top of the page, then click on Orders. Now you can view all your orders, including the date you made your purchase and for how much. Plus you can view the status of your order, whether it has been processed or is still on hold. Moreover, you can also see if any comments have been made regarding your order by selecting the View button under Actions.

No, you can place an order as guest and are not required to make an account during checkout. If you wish to create an account, you can do it before or during the checkout process. By creating an Athelive account, you can much more easily keep track of your orders and necessary numbers and information in your account area.

You can contact us via our Contact page or email us at We also have live chat support, feel free to ask any questions.