Terms and Conditions

Athelive (“we,” “us,” or “our”) offers this website to you, the visitor, conditioned upon your acceptance of all terms and conditions stated here.

Overview

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all visitors of the site, including without limitation visitors who are browsers, customers and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or content which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

User Account

For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, we reserve the right to suspend accounts without further notice.

In accordance with Customs regulations, customers must provide valid and accurate data. All consignee names, address and payers name should be valid. In certain countries, the consignee may have to submit their ID or passport to clear the package or for payment verification purpose. Customers are solely responsible for the accuracy of data that they provide to Athelive. Should any information be incorrect and prevent any shipment or deliveries or customs clearance, Athelive will not be held responsible and will not offer any compensation in such cases.

We will always comply with the law, and we kindly remind users to do the same. As the importer customers are responsible to comply with all laws and regulations in their own countries.

Ordering

Whilst all efforts are made to ensure the accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur Athelive cannot accept your order. In the event of a mistake, you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation, not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Given the popularity and/or supply constraints of some of our products, we may have to limit the number of products available for purchase. Athelive reserves the right to change quantities available for purchase at any time, even after you place an order.

Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.

The time before the shipment of your item begins (Order Processing Time) may take up to 3 days. Once dispatched from our warehouse, Shipping (or Delivery) Time depends on the Shipping Method.

Shipping and Delivery

Since the actual delivery of your order can be impacted by many events beyond Athelive’s control once it leaves our facilities, we suggest that if customers have a special occasion or event that they wish to use their item for, such as a birthday, that they order their items well in advance. We cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience.

There may be occasions when Athelive confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, we will contact customers and offer to cancel the order and refund the purchase cost in full.

Customers are responsible for providing complete and accurate shipping addresses. Athelive cannot make changes to your shipping address once a package has been shipped, and Athelive is not liable for packages lost due to incomplete or inaccurate addresses.

Athelive cannot be held responsible for any package that does not make it through the local customs and is destroyed due to the item being illegal in the destination country. Customers are solely responsible for complying with their local laws. We can also not be held responsible for any import tax that may occur and it is the customer’s sole responsibility to pay this fee if any.

All orders reported as “delivered” by shipping companies are considered delivered. Athelive cannot be made liable for non-delivery in this case. If a delivery fails for any reason and the address sent to was the correct address as provided by the customer, Athelive cannot be held liable if a package is returned. Whatever the customer orders are is what we ship. We can not be held liable for the customer receiving the wrong item if they placed the wrong order.

Due to international trade embargos and sanctions currently in place, a limited number of countries are subject to limited shipping restrictions. These include Iran, North Korea, Cuba, Syria, and Sudan. Orders with shipping addresses within these countries can only be accepted if they contain apparel products and nothing else.

Returns & Refunds

All products on Athelive.com have the Returns & Refund guarantee. Any product bought through the site is protected if the items you received are not as described and if the product has (non-human damage).

The following situations are not included:
1. An item you claim is not as described, but we can prove that it is.
2. Items are as described, but you no longer want them.

 

Guaranteed Protection Period

You can submit a refund requests up to 10 days after your order has been completed. You can do this by visiting our Contact Us page and informing us of your situation and the reason for your return. Return shipping fees are paid for by the customer. We are in general unable to refund you postal fees.

Any product returned found not to be defective can be refunded. Goods found to be tampered with by the customer will not be replaced but returned at the customer’s own expense. 

By default, the refund amount cannot exceed the original order amount paid to Athelive. Athelive is not responsible for and has no knowledge about any bank fees or exchange rate charges that may occur. These fees are processed by the issuing bank and will not be refunded by Athelive.

Incorrect/Damaged Goods

For all of our products, there may be a slight difference in color, because of the different computer monitor configurations. Furthermore, due to manual measurement sizes may vary from 1-3cm. Please keep this mind when measuring and making your calculations to determine the right size to purchase.

In very rare circumstances the box containing the item may be damaged by the postal service during long transit. However, if the item is not damaged and only the packaging we won’t be able to refund you in this case.

We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please Contact Us. In the unlikely event that the product arrives damaged or faulty, please Contact Us immediately so we can resolve your problem as quickly as possible.

Products

While we try in good faith to be as accurate as possible, we do not warrant that products descriptions or other content is accurate, complete, reliable, or error-free. From time to time there may be information on Athelive that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Prices

Prices and availability of items are subject to change without notice. The prices do not include V.A.T, import tax and duties, should your package become examined and deemed taxable by your local customs. Payment of these is the responsibility of the buyer.

Third-party Links

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Customer Conduct

Although Athelive will always strive to resolve issues to the satisfaction of the customer in a professional, courteous and friendly fashion, we will not tolerate any unacceptable or unreasonable behavior towards our Customer Service Team members. Unacceptable behavior directed towards Customer Service staff or Athelive may, for example, include any of the following:

Aggressive, abusive and threatening behavior. Examples include: any and all direct or implied threats on any communication channel; intimidating language; personal and verbal abuse; sexist, racist, homophobic, or derogatory remarks; rudeness; inflammatory statements; swearing; and unsubstantiated allegations.

Persistently making habitually demanding or vexatious complaints, despite the matter having been fully addressed; similarly, repeating complaints persisting despite reasonable and fair solutions being offered in accordance with our policies.

Asking, expecting or demanding staff to breach established company policy guidelines, e.g. refund amount, time lines, special compensation, etc.; similarly, seeking an unrealistic outcome beyond the scope of our own policies and procedures.

Repeatedly changing the nature (or focus) of a complaint or the desired outcome, part way, after a formal response has been provided. Excessive number of complaints compared to the total purchase value history.

Athelive reserves the right to no longer cooperate or accept orders from customers who persist with this behavior in the future without further notice.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Terms Of Service Changes

Athelive reserves the right, at any time, to add to, change, update, or modify this document, simply by posting such change, update, or modification on the Site and without any other notice to you. Any such change, update, or modification will be effective immediately upon posting on the Site. It is your responsibility to review this document from time to time to ensure that you continue to agree with all of its terms. Your continued use of this Site after any change of the Terms Of Service will constitute your acceptance of such change.

Contact us

If you have a question or a complaint about the Terms Of Service, please visit our Contact Us page to send us an email and we will try to respond within 12-24 hours depending on the daily message volume.